Meet Our Office Staff

Andrea provides the leadership and management to our office staff. It requires a great deal of coordination between everyone at Carpenter House and your health insurance providers. There are mountains of paperwork, phone calls, and follow-ups, billing codes, records keeping all important to meet our customer’s individual needs.  This demands professional knowledge and requires patience with a smile. Our staff is here to support you so please let them know how they can assist you.  We are here to serve you!

Andrea Hefner

Practice Manager



Andrea is our Practice Manager. She has years of experience with complex insurance needs and over twenty years in healthcare.

Cara Konen

Coding Specialist & Administrative Assistant



Cara is our Administrative Assistant and can assist with scheduling an appointment that meets your needs.

Stephanie Fassnaught

Receptionist, Administrative Assistant



Stephanie is also on our Office Staff and can assist with scheduling an appointment that meets your needs.

Front Entry

The office is located in Niceville, Florida at Merchants Walk in Bluewater Bay in Suite 306 across the parking lot from Bank of America.

If you would like to schedule an appointment you can call (850) 897-7810 or leave a message. 

Please call the office about the counselor you choose to see if they are in-network with your insurance.

Contact us for more information about our services. Our office would be pleased to hear from you and to assist you in any way we can. 


  • Avg Cost (per session): $50 – $140
  • Sliding Scale: Yes
  • Accepts Insurance: Yes

Accepted Payment Methods: American Express, Cash, Check, Discover, Health Savings Account, Mastercard, Visa.

Accepted Insurance Plans

  • Multiplan
  • Beacon
  • Behavioral Health Services
  • Cigna
  • TriWest
  • Will file BCBS out of network on behalf of client
  • Will file out of network claims for most insurance
  • Out of Network

Verify your health insurance coverage when you arrange your first visitPlease note that not all therapists accept all plans.